Return and Refund Policy
At our store, we want every customer to feel happy and confident with their purchase. If you are not completely satisfied with your order of elegant shawls, stylish scarves, or beautiful kurtis, you may request a return or refund under the following policy.
Return Eligibility
Items can be returned within 7 days of delivery. To be eligible for a return, the product must meet the following conditions:
- The item must be unused, unwashed, and unworn.
- All original tags, packaging, and labels must be intact.
- The item must be in the same condition as received.
- A proof of purchase or order confirmation must be provided.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used, washed, or damaged by the customer
- Items with missing tags or packaging
- Final sale or clearance items (if applicable)
Return Request Process
To request a return:
- Send a return request within 7 days of receiving the product.
- Include your order details and reason for return.
- Wait for confirmation and return instructions before sending the item back.
Customer support: ruhinaz5508@gmail.com
Returns sent without prior approval may not be processed.
Refund Policy
Once the returned item is received and inspected:
- If the return is approved, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact customer support within 48 hours of delivery with clear photos of the item and packaging. A replacement or refund will be arranged after verification.
Return Shipping
- Customers may be responsible for return shipping costs, unless the item received is damaged or incorrect.
- Shipping charges paid during the original order are non-refundable unless the return is due to an error from our side.
Order Cancellation
Orders can be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled and must follow the return process.
Policy Updates
This return and refund policy may be updated from time to time to improve customer service and ensure a smooth shopping experience.
For any questions or assistance, please contact customer support at ruhinaz5508@gmail.com.