Shipping Policy
We aim to deliver elegant shawls, stylish scarves, and beautiful kurtis to customers safely and on time. Please read the following shipping guidelines carefully.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Once your order is shipped, you may receive a shipping confirmation with tracking details (if available).
Shipping Time
Delivery times may vary depending on your location.
- Standard Delivery: Usually takes 4–8 business days after dispatch.
- Delivery times may occasionally be affected by courier delays, weather conditions, or high order volumes.
Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout before completing the order.
- Occasionally, free shipping offers may be available on selected orders or promotions.
Order Tracking
If tracking is available, customers will receive tracking information after the order has been shipped. This allows you to follow the progress of your delivery.
Incorrect Address
Please make sure your shipping address and contact details are correct when placing an order. Orders shipped to an incorrect address provided by the customer may experience delays or failed delivery.
Delayed or Lost Packages
While we work with reliable courier partners, delivery delays may sometimes occur. If your order is significantly delayed or appears lost, please contact customer support for assistance.
Customer Support: ruhinaz5508@gmail.com
Damaged Packages
If your package arrives damaged or tampered with, please take photos of the package and product and contact customer support within 48 hours of delivery for assistance.
Shipping Coverage
Shipping services are available in selected serviceable locations. If a location is not serviceable by our courier partners, the order may need to be cancelled and refunded.
Policy Updates
This shipping policy may be updated periodically to improve service and provide a better shopping experience.